Monitoring - We’ve deployed and verified a fix for the profile update path. New user creation and profile edits are healthy from 13:09 UTC onward.
What remains:
Profiles created or edited during 06:00–13:09 UTC may be temporarily unusable. Our team is repairing these accounts and will confirm completion here.
Changes attempted in that window may need to be re-applied after repair.
Action for Property and Workplace Managers:
You may resume new user creation and profile edits.
For users touched during the incident window, please avoid further edits until we confirm repair. Keep a list of intended changes for quick re-application.
What’s not affected
Existing users’ sign-in/authentication and other product areas.
Sep 15, 2025 - 13:38 UTC
What remains:
Profiles created or edited during 06:00–13:09 UTC may be temporarily unusable. Our team is repairing these accounts and will confirm completion here.
Changes attempted in that window may need to be re-applied after repair.
Action for Property and Workplace Managers:
You may resume new user creation and profile edits.
For users touched during the incident window, please avoid further edits until we confirm repair. Keep a list of intended changes for quick re-application.
What’s not affected
Existing users’ sign-in/authentication and other product areas.
Sep 15, 2025 - 13:38 UTC
Investigating - We’re investigating an issue where:
Newly created profiles are created successfully, but any subsequent changes (including associating the user to a company) may corrupt the profile, making it temporarily unusable.
Edits to existing profiles may not save as expected.
Scope: All sites. We expect that users registered between 06:00 UTC and now are affected, and profile changes made during this window will need to be re-applied once the fix is deployed.
We have identified all affected users to date and will work on fixing these profiles.
Sep 15, 2025 - 12:32 UTC
Newly created profiles are created successfully, but any subsequent changes (including associating the user to a company) may corrupt the profile, making it temporarily unusable.
Edits to existing profiles may not save as expected.
Scope: All sites. We expect that users registered between 06:00 UTC and now are affected, and profile changes made during this window will need to be re-applied once the fix is deployed.
We have identified all affected users to date and will work on fixing these profiles.
Sep 15, 2025 - 12:32 UTC
Mobile
Operational
Android
Operational
iOS
Operational
Web
Operational
API
Operational
Supporting Applications
?
Operational
Admin Panel
Operational
Iris
Operational
Marketplace
Operational
Reporting
Operational
Equiem One
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.