Resolved -
We are moving this incident to the resolved status. We will progressively attempt to resend the emails that were not sent during the incident. As is our normal process, we will conduct a retrospective and publish our finding on this site.
Nov 13, 21:56 UTC
Update -
We are continuing to monitor for any further issues.
Nov 13, 21:54 UTC
Monitoring -
The issue is now resolved and we are monitoring the connection. New emails are now been processed. We have a backlog of older emails that were attempted to be sent during the incident, we are now manually reprocessing these emails.
Nov 13, 21:38 UTC
Identified -
The issue is identified and we are in contact with the provider
Nov 13, 20:53 UTC