Resolved -
We have addressed the issue with some SSL Certificates being unable to be renewed and any affected sites are now restored to full operational ability.
Sep 8, 09:11 UTC
Investigating -
We are currently experiencing issues with some sites returning an Privacy error. We are working on rectifying as a matter of Priority
Sep 8, 08:37 UTC
Resolved -
This incident is resolved. Equiem One has been operating normally since 3:41am UTC
Summary: Between 2:27 am UTC and 3:41 am UTC, some customers using Equiem One experienced intermittent time outs or page not found. The cause was a code change which used more memory than anticipated, which has been reverted. No functionality is impacted with the reversion.
We will publish a full review of this incident once our post-incident analysis is complete. If you have any outstanding issues, contact support@getequiem.com.
Aug 28, 04:32 UTC
Monitoring -
A fix has been deployed and Equiem One is recovering. Customers using Equiem One should now be able to use the service normally and not experience page not found or time outs.
We are monitoring closely to confirm the issue is fully resolved. If you are still experiencing time outs or page not found messages, please refresh the page or contact support@getequiem.com.
Next update by 4:43 UTC
Aug 28, 03:43 UTC
Update -
We have identified the cause of the disruption. A fix is currently being deployed. We expect the service to recover within the next hour — we will confirm once it's in place. We will post an update by 4:27 UTC
Aug 28, 03:36 UTC
Identified -
We are investigating degraded performance affecting Equiem One. Some customers may experience intermittent time outs or page not found. Other services are operating normally. The issue began at approximately 2:27am UTC. Our engineering team has identified a fix which is being deployed. We will post an update by 3:27am UTC
Aug 28, 03:11 UTC
