Email Service

Incident Report for Equiem

Resolved

We believe the issue is now resolved. We will continue to monitor platform health and take corrective action on emails that are queued and awaiting delivery

Posted Jan 13, 2025 - 01:00 UTC

Update

We are still experiencing intermittent issues with outbound emails, we are monitoring the fix we have rolled out to assess if this issue is fully resolved.

Posted Jan 13, 2025 - 00:01 UTC

Monitoring

We have identified a contributory factor and have resolved this, currently monitoring.

Posted Jan 12, 2025 - 23:45 UTC

Update

We are continuing to investigate this issue.

Posted Jan 12, 2025 - 23:24 UTC

Investigating

We are currently investigating an issue with our Email service. This is impacting all out bound emails from the Equiem platform.

Posted Jan 12, 2025 - 23:23 UTC

This incident affected: Web, API and Supporting Applications (Iris, Marketplace).